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FAQ's

Q: What are your staff qualifications?

A: All of our staff members are either Registered Early Childhood Educators (RECE) recognized by the College of Childhood Educators of Ontario or hold an Early Childhood Assistant (ECA) certificate from local colleges. In compliance with regulations set by the Ministry of Education all staff members maintain up-to-date First Aid and CPR certifications, along with a current Police Records Check. As participants in Raising the Bar Peel, our Educators engage in Professional Development training programs to enhance their professional knowledge and skills. 

Q: Do you offer subsidized spots? How does it work?

A: Yes, we are subsidized by the Region of Peel. To apply for subsidized spots, please complete the electronic application available on the Home Page of the centre’s website. Upon registering your child with us, you may contact the subsidy office to schedule an interview. Following the interview, the subsidy office will inform us of their decision. If approved for subsidization, you will receive notification regarding the effective date of the subsidy payment, which typically aligns with your child's first day at the centre.

Q: How long do you go outside for?

A: We conduct outdoor activities for one hour in the morning and one hour in the afternoon, as mandated by the Ministry of Education. Parents are encouraged to ensure their children's cubbies are adequately stocked with appropriate gear for various weather scenarios. Seasonal reminders will be sent home to assist parents in preparing their children for the changing weather.

Q: What happens if my child has a fever?

A: We strictly adhere to the health guidelines established by Peel Public Health.

Given that the incubation period of a virus is considered the most contagious phase, we kindly ask that you keep your child at home for a monitoring period of at least 24 to 48 hours. If symptoms are related to weather conditions or underlying health issues such as allergies, asthma, or eczema, you may expect improvement within a few days without the onset of secondary symptoms. We encourage you to remain vigilant regarding these minor symptoms for added precaution.

Please note that the mandatory monitoring period for fever is 24 hours, while it is 48 hours for any gastrointestinal symptoms (vomiting or diarrhea), in accordance with our center's policy. The return date may be adjusted based on any secondary symptoms that may arise during the monitoring period, and the center will communicate the confirmed return date with parents.

Q: How do you make sure they don’t get sick?

A: Adhering health policies is essential in preventing the spread of illnesses among children. At Rainbow Village Day Care Centre, all toys are sanitized weekly the preschool rooms. Additionally, any toys that a child places in their mouth are promptly set aside for washing. In the event of an outbreak, families are notified immediately in accordance with our health policy and procedures. Furthermore, enhanced sanitization of toys and materials will continue until the outbreak is resolved, and certain sensory activities may be restricted to minimize the risk of contamination.

Q: How do I get on your waitlist?

A: We kindly request that parents complete the Application Form located on the Contact Page to ensure that both their contact information and their child's details are recorded in our waitlist The waitlist will be updated and monitored on a monthly basis in accordance with our waitlist policy.

Q: Do you have a waitlist fee?

Q: What methods of discipline do you use?

A: No, our waitlist is free to join. 

A: We do not endorse any form of physical discipline, nor do we implement 'time-outs.' It is essential that behavior management strategies are age-appropriate. For instance, if a toddler is displaying harmful behavior, we redirect them to a new activity. Our priority is to help children develop appropriate skills through Positive Child Guidance techniques, including redirection, reasoning, and modeling, which empower them to utilize a range of self-regulation skills. We regularly monitor behavior management practices, and our Educators participate in various Professional Development workshops to stay informed about current methodologies.

Q: How do you communicate with families?

A: The staff in both rooms utilize the HiMama app to efficiently communicate with each parent or guardian about daily activities and records, including bathroom routines and sleep times. For general inquiries, parents and guardians are encouraged to contact the center via email or our voice system. We strongly advocate for meaningful face-to-face interactions between parents or guardians and educators during pick-up and drop-off times to ensure that families feel confident and comfortable with the individuals caring for their children. Additionally, our supervisor's office is readily available for any pressing concerns that parents may have.

Q: What if my child is a preschooler
and is not potty-trained?

A: We recognize that each child develops at their own pace and will achieve toilet training readiness when they are prepared. Each small group follows a structured routine for toilet training, encouraging children to progress at their individual rates. A positive reinforcement system may be implemented to enhance motivation, and we will celebrate each child's successes collectively. Our educators will collaborate with parents to ensure consistency between the child's routines at school and home, providing support to families during this transition to promote the success of every child in the program.

Q: My child has an anaphylactic allergy. Can you accommodate them?

A: Our center is entirely nut and peanut-free. Parents and guardians are informed not to bring any outside food into the center; however, if they do, they must notify the center, and the food must be stored in an airtight container with a clear label. For special occasions, such as birthday celebrations, parents/guardians are encouraged to instead provide treat bags which are sent home upon pick-up times. Additionally, we will collaborate with you to develop an Allergy List, which serves as a comprehensive plan in the event that a child encounters an allergen. This list will be regularly updated and displayed in each classroom, the kitchen, and on windows facing the playground. If necessary, an EpiPen will be carried by any educator supervising the child, and all staff will receive training on this plan, including the proper use of the EpiPen and other relevant devices.

Q: What does a licensed child care centre mean?

A: Village Day Care Centre is duly licensed by the Ministry of Education. Annually, we undergo an unannounced inspection conducted by the Ministry, which assesses our compliance with the Child Care and Early Years Act. In addition, we receive quarterly inspections from the Health Department and yearly fire safety evaluations. The Region of Peel also assesses our facility against the Operating Criteria to ensure that we are providing high-quality programs and maintaining the highest standards.

Q: What is your Fee Structure? 

Q: How to secure a spot?  

A: Our monthly flat fee is set at $440. Beginning January 2025, the fee will be standardized at $22 across Ontario, irrespective of your child's age group.

A: Spots are allocated on a first-come, first-served basis. Your child's enrollment will be confirmed once the first month's registration fee of $440 has been paid in advance. Please be aware that this fee is non-refundable in the event of cancellation. Following the processing of this fee, no further payment is required until the second month.

Q: How to book a tour?

A: If you would like to schedule a tour, please complete the Application Form and indicate your request in the Additional Notes section. Our administrative team will contact you regarding availability. Additionally, you can explore our center virtually by visiting the Virtual Tour tab located at the top of our page.

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